Return & Refund Policy

Effective Date: September 6, 2026

GUANGFEILAI is operated by Haikou Longhua Guangfeilai Trading Firm.

We want you to be satisfied with your purchase. This policy explains when returns and refunds are available and how to request them.

Nothing in this policy limits or excludes any consumer rights that cannot legally be excluded or limited under applicable law.

1. Change-of-Mind Returns

You may request a return within 30 days after the date your order is delivered.

To be eligible for a change-of-mind return:

• The product must be in substantially the same condition as when received.

• The product must not have been permanently installed, wired, modified, soldered, rewired, programmed, or physically altered.

• All included accessories and components should be returned where reasonably possible.

• The product must not have been damaged through misuse, improper installation, or use outside its specifications.

For eligible change-of-mind returns, the customer is responsible for the direct cost of return shipping, unless applicable law requires otherwise.

Original shipping charges are generally non-refundable for change-of-mind returns, subject to applicable law.

2. Faulty, Damaged, or Incorrect Products

If your product arrives damaged, defective, materially different from its description, or you receive the wrong product, please contact us.

Depending on the circumstances and applicable law, we may provide:

• Troubleshooting or technical support;

• Replacement parts;

• Repair;

• Replacement;

• Refund; or

• Another legally required remedy.

Where the return is required because of a product fault, shipping damage, or our error, we will cover reasonable return shipping costs where required by applicable law.

Please contact us before returning the product.

3. Products That Have Been Installed or Used

Because our products include electrical and electronic equipment, installation or modification may affect our ability to accept a voluntary change-of-mind return.

A change-of-mind return may be refused or a refund may be reduced where permitted by law if a product has been:

• Permanently installed;

• Wired or rewired;

• Modified or soldered;

• Physically damaged;

• Used outside its specifications; or

• Returned with missing components or accessories.

This does not affect any mandatory consumer rights relating to defective, unsafe, or non-conforming products.

4. Customized Products

Products that have been specially customized, configured, modified, or manufactured according to your specific requirements may not be eligible for a voluntary change-of-mind return.

This does not affect your statutory rights if the product is defective, unsafe, incorrectly supplied, or otherwise fails to meet applicable legal requirements.

5. How to Request a Return

Before sending anything back, contact us at:

support@guangfeilai.com

Please provide:

• Your order number;

• The product name;

• The reason for the return; and

• Photos or video where relevant.

We will review your request and provide return instructions if the return is approved.

Do not send products to an address shown on our business registration documents.
A return address will be provided after your return request has been reviewed.

6. Refunds

Once an approved return has been received and inspected, we will process the applicable refund.

We normally complete our inspection and initiate the refund within 3–5 business days after receiving the returned product.

Refunds will normally be issued to the original payment method used for the purchase.

After we initiate the refund, the time required for the funds to appear in your account depends on your payment provider, bank, or card issuer. In most cases, customers can expect the refund to appear within approximately 5–10 business days after the refund has been issued, although processing times may vary by payment provider and country.

If you have not received your refund after this period, please contact us at support@guangfeilai.com with your order number so we can assist you.

Where permitted by law, a refund may be reduced to reflect diminished value caused by handling beyond what is reasonably necessary to inspect the product.

7. Order Cancellation

If you want to cancel an order before it has been shipped, contact us as soon as possible at:

support@guangfeilai.com

We will make reasonable efforts to cancel the order before dispatch.

Once an order has been shipped, our normal return process will apply.

8. Unclaimed or Refused International Shipments

If an international shipment is refused, abandoned, or left unclaimed because of the customer's actions or failure to complete required customs procedures, any return-to-sender, storage, customs, or additional shipping costs may be deducted from any refund where permitted by applicable law.

This does not apply where the problem was caused by our error or by a product defect.

9. Import Duties and Taxes

Unless otherwise stated at checkout, customers may be responsible for import duties, taxes, customs charges, or other government-imposed fees applicable to their order.

Such government-imposed charges are generally not refundable by us.

10. Your Statutory Consumer Rights

Customers may have additional rights under the consumer protection laws applicable in their country, state, province, or territory.

These rights may apply regardless of this voluntary return policy.

Nothing in this policy is intended to remove, restrict, or replace any consumer guarantee, statutory cancellation right, refund right, warranty right, or other legal protection that applies to your purchase.

11. Contact

GUANGFEILAI
Energy & Power Systems

Operated by Haikou Longhua Guangfeilai Trading Firm

Email: support@guangfeilai.com

We aim to respond to customer inquiries within 1–2 business days.