Politique d’expédition

Shipping Policy

Last Updated: September 7, 2026

GUANGFEILAI provides international shipping for customers purchasing our energy, electrical, electronic, marine, RV, solar, battery, and related products.

The Services are operated by:

Haikou Longhua Guangfeicai Department Store
海口龙华广飞菜百货商行

GUANGFEILAI is the brand and online store name used by the above business.

Our current primary shipping markets are:

  • United States

  • Canada

  • United Kingdom

  • Australia

  • New Zealand

This Shipping Policy explains our shipping methods, delivery estimates, DDP arrangements, tracking, customs procedures, delivery exceptions, and related shipping conditions.

Nothing in this Shipping Policy is intended to exclude, restrict, or limit any consumer right or remedy that cannot lawfully be excluded or limited.

1. Shipping Coverage

We currently offer shipping to selected destinations in:

  • United States

  • Canada

  • United Kingdom

  • Australia

  • New Zealand

Shipping availability may vary depending on:

  • Product type;

  • Product specifications;

  • Package weight and dimensions;

  • Destination;

  • Postal code;

  • Shipping restrictions;

  • Customs requirements;

  • Carrier restrictions;

  • Product characteristics;

  • Applicable laws and regulations; and

  • Availability of a suitable shipping service.

Not every product is necessarily available for every destination.

Certain remote, offshore, island, military, or otherwise difficult-to-service locations may not be available through standard shipping services.

If we are unable to arrange a compliant shipping solution for an accepted order, we will contact the customer and provide the applicable remedy in accordance with our Terms of Service and applicable law.

2. Shipping Methods

Depending on the product and destination, we may use:

  • International express;

  • Air freight;

  • International postal services;

  • Dedicated shipping lines;

  • Courier services;

  • Freight forwarding services;

  • Sea freight for eligible shipments;

  • Local last-mile delivery providers; or

  • Other appropriate international transportation services.

We may select the shipping method based on:

  • Product characteristics;

  • Weight and dimensions;

  • Destination;

  • Delivery availability;

  • Customs requirements;

  • Carrier restrictions;

  • Transportation reliability; and

  • Operational considerations.

Unless a specific carrier is expressly stated at checkout, we do not guarantee that an order will be transported by a particular carrier.

We may change the carrier, route, customs broker, or last-mile provider where reasonably necessary, provided that the change does not materially reduce the shipping service purchased.

3. Shipping Costs

For eligible products and destinations, standard shipping costs may be incorporated into the product price.

Where shipping is included in the displayed price, no separate standard shipping charge will normally be added at checkout.

However, certain orders may require individual shipping review or a separate shipping quotation, including:

  • Oversized products;

  • Unusually heavy products;

  • Bulky packages;

  • Remote or extended delivery locations;

  • Special delivery areas;

  • Products requiring special transportation;

  • Products requiring special customs procedures;

  • Orders requiring special handling; or

  • Orders for which a standard shipping service is unavailable.

If an additional shipping charge is required, we will communicate the amount before fulfillment and, where required by law, obtain your agreement before charging the additional amount.

We will not intentionally impose an undisclosed shipping charge after an order has been accepted.

4. DDP Shipping

For eligible products, destinations, and shipping methods, GUANGFEILAI generally seeks to provide Delivered Duty Paid (DDP) shipping.

Where an order is specifically designated as DDP, we or our appointed logistics provider will arrange the applicable international transportation and import-clearance process.

For an eligible DDP shipment, we will bear the import duties and import taxes that are our responsibility under the applicable DDP arrangement.

Customers should not normally be required to make a separate payment to the carrier or customs authority for import duties or import taxes that are included within the stated DDP arrangement.

DDP availability may depend on:

  • Destination;

  • Product;

  • Product value;

  • Package weight and dimensions;

  • Shipping method;

  • Customs requirements;

  • Applicable tax rules;

  • Carrier restrictions; and

  • Applicable laws and regulations.

The specific shipping terms applicable to an order are those shown at checkout or otherwise communicated before fulfillment.

5. What DDP Does and Does Not Cover

DDP shipping generally covers the applicable import duties and import taxes that the seller is responsible for under the stated DDP arrangement.

However, DDP does not automatically mean that every possible government charge, regulatory fee, storage fee, redelivery fee, inspection fee, or customer-caused cost is included in every circumstance.

For example, additional costs may arise from:

  • An incorrect or incomplete delivery address;

  • An incorrect recipient telephone number;

  • Customer-requested address changes;

  • Customer refusal to accept delivery;

  • Customer abandonment of a shipment;

  • Customer failure to provide reasonably required information;

  • Customer failure to cooperate with legitimate customs or carrier requirements;

  • Storage caused by customer action or inaction;

  • Redelivery caused by customer action or inaction;

  • Special government procedures;

  • Regulatory requirements outside the applicable DDP arrangement; or

  • Other circumstances caused by the customer.

Where an amount is payable by the customer, we will disclose it before charging the customer where reasonably practicable and where required by applicable law.

We will not knowingly pass to the customer an import duty or import tax that we are required to bear under the applicable DDP arrangement or applicable law.

6. Order Processing

Orders are normally processed after:

  1. Payment has been successfully received;

  2. The order has passed necessary payment or fraud checks;

  3. Product availability has been confirmed; and

  4. A suitable shipping method has been identified.

Most orders are normally prepared for shipment within 1–5 business days.

Processing may take longer where:

  • The product is temporarily unavailable;

  • The order contains multiple products;

  • A product requires configuration;

  • A supplier requires additional processing time;

  • The order requires additional payment verification;

  • A special shipping method is required;

  • Customs or transportation documentation is required; or

  • Other circumstances reasonably delay fulfillment.

If an unusual processing delay occurs, we will make reasonable efforts to notify the customer.

7. Estimated Delivery Times

Estimated delivery time begins after the order has been dispatched unless otherwise stated.

Typical delivery estimates for standard international shipments are generally:

United States

Approximately 7–15 business days

Certain express services may be faster, while economy or special shipments may take longer.

Canada

Approximately 8–18 business days

Actual delivery may vary depending on destination, carrier, customs processing, and postal code.

United Kingdom

Approximately 7–15 business days

Certain shipping services may provide faster delivery.

Australia

Approximately 7–15 business days

Remote areas and certain island destinations may require additional time.

New Zealand

Approximately 8–18 business days

Remote and rural destinations may require additional time.

These are general estimates rather than guaranteed delivery dates.

The actual delivery time may vary according to the selected shipping method and specific order.

Where a specific delivery estimate is displayed at checkout or on a product page, that estimate will apply to the applicable order.

8. Shipping Delays

International shipments may occasionally experience delays beyond our reasonable control.

Possible causes include:

  • Customs inspections;

  • Customs processing;

  • Carrier delays;

  • Flight or vessel delays;

  • Transportation disruptions;

  • Severe weather;

  • Public holidays;

  • Government actions;

  • Regulatory inspections;

  • Security procedures;

  • Remote-area delivery;

  • Carrier capacity;

  • Incorrect customer information; or

  • Other circumstances outside our reasonable control.

A delay does not automatically mean that a package is lost.

We will make reasonable efforts to assist customers with significant delivery delays.

Nothing in this section limits any mandatory consumer rights relating to late or failed delivery.

9. Tracking Information

Where tracking is available, we will provide tracking information after shipment or when tracking information becomes available from the relevant logistics provider.

Tracking information may take some time to become active after dispatch.

A shipment may have:

  • An international tracking number;

  • A local destination-country tracking number;

  • More than one tracking number; or

  • Different tracking information during different stages of transportation.

The initial tracking information may be provided by the international carrier and may later be updated by a local delivery provider.

Customers should use the tracking information provided to monitor shipment progress.

Tracking records may be retained by us for customer service, fulfillment verification, fraud prevention, and dispute resolution purposes.

10. Customs Clearance

For eligible DDP shipments, GUANGFEILAI or its appointed logistics provider will arrange the applicable import-clearance process.

Customers may nevertheless need to provide accurate information or reasonably cooperate with legitimate customs, carrier, or logistics requests.

This may include confirmation of:

  • Recipient name;

  • Delivery address;

  • Telephone number;

  • Product information;

  • Intended use where reasonably required;

  • Identification information where legally required; or

  • Other information reasonably necessary to complete lawful customs or delivery procedures.

We will not request unnecessary sensitive personal information.

Failure to provide accurate or reasonably required information may result in:

  • Customs delays;

  • Failed delivery;

  • Return to origin;

  • Storage charges;

  • Additional transportation costs; or

  • Other consequences permitted by applicable law.

11. Customs Inspection and Regulatory Delays

Customs authorities have independent authority to inspect, hold, examine, or otherwise process international shipments.

GUANGFEILAI cannot guarantee that a shipment will clear customs within a particular period.

Customs or regulatory authorities may request additional information or documentation.

Where reasonably possible, we or our logistics provider will assist with normal customs-clearance issues.

However, we cannot guarantee the outcome of a customs inspection or regulatory review.

If a shipment cannot lawfully be imported into the destination country, we may be unable to complete delivery.

Where this occurs, the applicable remedy will depend on the circumstances, the reason for the failed importation, and applicable law.

12. Product-Specific Shipping Restrictions

Certain products may be subject to special transportation or customs requirements.

This may apply to products involving:

  • Batteries;

  • Electrical components;

  • Electronic equipment;

  • Wireless or radio-frequency functions;

  • Magnets;

  • Special materials;

  • Oversized packages;

  • Other regulated goods.

The shipping method available for a product may therefore vary according to destination and product configuration.

We may decline or change a shipping method where the selected method cannot legally or safely transport the product.

If an accepted order cannot be fulfilled through a compliant shipping method, we will provide the applicable remedy in accordance with our Terms of Service and applicable law.

13. Remote and Special Delivery Areas

Certain locations may be classified by a carrier as:

  • Remote;

  • Extended;

  • Offshore;

  • Island;

  • Rural;

  • Special delivery zones;

  • Military addresses; or

  • Otherwise outside standard courier networks.

Remote-area classifications may vary between carriers and may change over time.

As a result, a destination may be available for one product or shipping service but unavailable for another.

If a destination requires an additional shipping charge, special shipping arrangement, or different delivery method, we will communicate the applicable terms before fulfillment where reasonably practicable.

14. Address Accuracy

Customers are responsible for providing an accurate and complete:

  • Name;

  • Street address;

  • City;

  • State/Province/Region;

  • Postal code;

  • Email address; and

  • Telephone number.

We strongly recommend checking all delivery information before completing payment.

If you request a change of address after placing an order, we may be unable to make the change once the order has entered fulfillment or shipment.

For payment-security and fraud-prevention reasons, we may restrict address changes after payment.

Where an address change cannot be safely or reasonably completed, we may require the original order to be cancelled and a new order placed using the correct delivery information.

15. Failed Delivery

A delivery may fail because of circumstances including:

  • Incorrect address;

  • Incomplete address;

  • Incorrect telephone number;

  • Recipient unavailable;

  • Customer refusal;

  • Failure to respond to carrier requests;

  • Failure to provide required customs information;

  • Failure to cooperate with lawful customs procedures;

  • Customer-requested delivery changes;

  • Remote-area limitations; or

  • Other customer-related circumstances.

Where the failed delivery is caused by GUANGFEILAI or the carrier, we will make reasonable efforts to resolve the issue.

Where the failed delivery is caused by the customer, additional reasonable costs may apply where permitted by applicable law.

16. Refused, Abandoned, or Unclaimed Shipments

If a shipment is refused, abandoned, or left unclaimed because of customer action or inaction, the shipment may be returned to the sender or otherwise handled by the carrier.

Possible costs may include:

  • Return transportation;

  • Storage;

  • Redelivery;

  • Customs processing;

  • Disposal;

  • Handling; or

  • Other reasonable carrier charges.

Where permitted by applicable law, such costs may be deducted from an applicable refund.

This provision does not apply where the failed delivery was caused by:

  • Our error;

  • A carrier error for which we are responsible; or

  • A defective, unsafe, incorrect, or materially non-conforming product.

17. Lost Shipments

If tracking indicates that a shipment has not been delivered within a reasonable period, please contact us at:

support@guangfeilai.com

We may investigate the shipment with the relevant carrier or logistics provider.

Depending on the circumstances, we may request:

  • Order information;

  • Tracking information;

  • Delivery address confirmation;

  • Recipient confirmation; or

  • Other information reasonably necessary to investigate the shipment.

If a shipment is confirmed as lost before delivery and the loss is attributable to the shipping process, we will provide the remedy required by applicable law and our applicable policies.

A package will not be treated as lost solely because tracking has not been updated for a short period.

18. Damaged Packages

If your package arrives visibly damaged, we recommend:

  1. Photographing the package before opening it;

  2. Photographing the shipping label;

  3. Photographing the internal packaging;

  4. Photographing the damaged product; and

  5. Contacting us as soon as reasonably possible.

Please contact:

support@guangfeilai.com

We may request photographs, videos, tracking information, packaging information, or other reasonable evidence to investigate the claim.

Do not discard the packaging or damaged product before the issue has been reviewed where retaining them would reasonably assist the investigation.

Nothing in this section limits mandatory consumer rights.

19. Delivery Confirmation

Depending on the shipping service, delivery may be confirmed through:

  • Carrier tracking;

  • Signature;

  • Delivery scan;

  • Photo proof of delivery;

  • Local carrier records; or

  • Other electronic delivery records.

Where available, we may retain delivery records to verify fulfillment and investigate delivery disputes.

A carrier's delivery record is relevant evidence of delivery but does not automatically eliminate any mandatory consumer rights that apply under applicable law.

20. Shipping Insurance and Carrier Claims

Certain shipping services may include carrier liability or optional shipment insurance.

Insurance availability, coverage limits, exclusions, claim procedures, and claim deadlines may vary according to the selected shipping service.

Where a shipment is insured or otherwise covered by carrier liability, GUANGFEILAI may submit or assist with a claim against the relevant logistics provider.

Carrier claim procedures do not reduce any remedy that GUANGFEILAI is legally required to provide directly to the customer.

21. Shipping Claims and Investigation

To investigate a shipping-related claim, we may reasonably request:

  • Order number;

  • Tracking number;

  • Delivery address;

  • Photographs;

  • Video;

  • Packaging photographs;

  • Product serial number where applicable;

  • Delivery confirmation;

  • Customs correspondence; or

  • Other information relevant to the claim.

We may also review information obtained from:

  • Carriers;

  • Freight forwarders;

  • Customs brokers;

  • Warehouses;

  • Suppliers;

  • Payment providers; or

  • Other service providers involved in fulfilling the order.

We use such information to investigate legitimate shipping issues and protect against fraudulent or materially misleading claims.

22. Changes to Shipping Arrangements

International transportation services and logistics networks may change over time.

We may change:

  • Carrier;

  • Freight forwarder;

  • Customs broker;

  • Transportation route;

  • Local delivery provider; or

  • Shipping method

where reasonably necessary to fulfill an order.

Any replacement shipping arrangement should provide a reasonably comparable level of service and should not materially reduce the shipping service purchased.

23. No Guaranteed Carrier or Route

Unless expressly stated otherwise at checkout or in an order confirmation, we do not guarantee that an order will be transported by a particular:

  • Carrier;

  • Airline;

  • Shipping company;

  • Postal operator;

  • Freight forwarder;

  • Customs broker; or

  • Transportation route.

Our responsibility is to arrange a reasonable shipping solution consistent with the applicable order, shipping terms, and applicable law.

24. Shipping Policy and Other Policies

This Shipping Policy should be read together with our:

  • Terms of Service;

  • Return & Refund Policy;

  • Privacy Policy; and

  • applicable warranty terms.

If a conflict exists between this Shipping Policy and a mandatory legal requirement, the mandatory legal requirement will prevail.

If there is a conflict between this Shipping Policy and a specific shipping term displayed at checkout for a particular order, the specific order term will apply to that order to the extent permitted by law.

25. Contact Us

For shipping questions, tracking assistance, delivery problems, customs issues, or shipping-related claims, please contact:

GUANGFEILAI
Energy & Power Systems

Operated by:
Haikou Longhua Guangfeicai Department Store
海口龙华广飞菜百货商行

Email:
support@guangfeilai.com

We aim to respond to customer inquiries within 1–2 business days.

Last Updated: September 7, 2026