Politique d’expédition

Shipping Policy

Last Updated: September 6, 2026

GUANGFEILAI is committed to providing reliable and transparent international delivery for customers purchasing our energy, electrical, electronic, and power-system products.

Our standard international shipping model is designed around Delivered Duty Paid (DDP) delivery for eligible products and destinations.

1. Shipping Coverage

We currently offer shipping to selected destinations in:

  • Australia

  • New Zealand

  • United Kingdom

  • United States

  • Canada

Shipping availability may vary depending on the product, destination, package size, weight, product characteristics, customs requirements, and applicable laws.

A destination may be unavailable for a particular product or order where a suitable shipping or customs solution cannot reasonably be arranged.

2. DDP Shipping

For eligible products and destinations, GUANGFEILAI uses Delivered Duty Paid (DDP) shipping arrangements.

Under an eligible DDP arrangement, we arrange the applicable international transportation and import-clearance process and, where applicable, bear the import duties and import taxes associated with the shipment.

Customers should not normally be required to make a separate payment to the carrier or customs authority for import duties or import taxes upon delivery of an eligible DDP shipment.

DDP availability and treatment may vary according to:

  • destination country or region;

  • product type;

  • product value;

  • package weight and dimensions;

  • customs requirements;

  • applicable tax rules;

  • shipping method;

  • carrier or logistics-provider restrictions; and

  • applicable laws and regulations.

If a charge is specifically identified as payable by the customer before an order is placed, that charge will be disclosed before payment.

3. Shipping Costs

Standard shipping costs are generally incorporated into the product price for eligible orders.

This means that eligible orders may be displayed with shipping included rather than as a separate shipping charge at checkout.

However, certain orders may require individual shipping review or a separate quotation, including:

  • oversized or unusually heavy products;

  • unusually large or bulky shipments;

  • remote or difficult-to-service destinations;

  • islands or special delivery zones;

  • products subject to special transportation requirements;

  • products requiring special customs procedures;

  • shipments requiring special handling or documentation; or

  • orders for which a standard DDP service is not reasonably available.

Where an additional shipping charge or separate quotation is required, we will communicate the applicable amount before fulfillment and, where required by law, obtain your agreement before charging the additional amount.

We will not intentionally impose an undisclosed shipping charge after an order has been accepted.

4. Carrier and Shipping Method

GUANGFEILAI may use different logistics providers, carriers, freight forwarders, customs brokers, postal operators, express services, or last-mile delivery providers depending on the order.

We may select or change the carrier or transportation method based on factors including:

  • destination;

  • product characteristics;

  • weight and dimensions;

  • shipping availability;

  • customs requirements;

  • delivery reliability;

  • transportation cost;

  • service restrictions; and

  • operational requirements.

The carrier or shipping method used for your order may therefore differ from that used for another customer or destination.

Where reasonably possible, we will use services that provide shipment tracking.

5. Processing Time

Orders are normally processed after payment has been successfully received and the order has passed any necessary order, product, and shipping checks.

Processing time may vary depending on:

  • product availability;

  • order quantity;

  • product configuration;

  • customization requirements;

  • payment verification;

  • warehouse or supplier processing; and

  • shipping requirements.

Where a specific processing timeframe applies to a product, it may be stated on the relevant product page or communicated with the order.

6. Estimated Delivery Time

Estimated delivery times may be displayed at checkout, on the relevant product page, or in your order or shipping confirmation.

Any delivery timeframe provided is an estimate rather than a guaranteed delivery date, unless we expressly state otherwise.

Delivery time may vary depending on:

  • origin and destination;

  • shipping method;

  • carrier capacity;

  • customs processing;

  • weather;

  • public holidays;

  • transportation disruptions;

  • regulatory inspections;

  • remote-area delivery requirements; and

  • other circumstances outside our reasonable control.

We will make reasonable efforts to monitor significant shipping delays and assist customers in resolving delivery issues.

7. Tracking

Where tracking is available, we will provide tracking information after the order has been dispatched or after the tracking information becomes available from the carrier.

Tracking information may take some time to become active after dispatch.

Customers should use the tracking information provided to monitor shipment progress.

In some cases, tracking information may be provided by the international carrier initially and then updated by a local delivery provider after the shipment enters the destination country.

8. Customs Clearance

For eligible DDP shipments, we or our appointed logistics provider will arrange the applicable import-clearance process.

Customers may nevertheless be required to provide accurate information or reasonably cooperate with customs, carriers, or logistics providers when necessary to complete delivery.

This may include confirming:

  • recipient information;

  • delivery address;

  • telephone number;

  • identification information where legally required;

  • product-use information; or

  • other information reasonably required for customs or delivery purposes.

We will not ask customers to provide unnecessary sensitive information.

Failure to provide accurate or reasonably required information may result in customs delays, failed delivery, return-to-origin, or additional costs.

9. Customs Inspection and Regulatory Delays

Customs authorities may inspect, hold, examine, or otherwise process an international shipment according to their own procedures.

Such actions are outside GUANGFEILAI's direct control.

Customs inspections, regulatory reviews, import restrictions, documentation requirements, or other government actions may delay delivery.

We will make reasonable efforts, directly or through our logistics providers, to assist with normal customs-clearance issues.

Nothing in this policy guarantees that every shipment will clear customs within a particular period.

10. Remote Areas and Special Delivery Locations

Some destinations may be classified by a carrier or logistics provider as remote, extended, offshore, island, or otherwise special delivery areas.

Examples may include certain remote regions, islands, offshore territories, military addresses, or locations outside normal courier networks.

Because remote-area classifications vary by carrier and may change over time, we do not guarantee standard DDP delivery to every postal code or address within a supported country.

If your address is identified as a remote or special delivery location, we may:

  • request additional information;

  • require additional shipping charges;

  • provide an alternative shipping method;

  • provide a separate shipping quotation;

  • request confirmation before fulfillment; or

  • decline the order where a suitable delivery solution cannot reasonably be arranged.

Where an additional charge applies, we will disclose it before charging the customer, where required by applicable law.

11. Address Accuracy

Customers are responsible for providing complete and accurate delivery information, including:

  • full recipient name;

  • street address;

  • city;

  • state, province, or region where applicable;

  • postal code; and

  • valid contact information.

Please review your delivery information carefully before completing your purchase.

If an order has already been dispatched, changing the delivery address may not be possible.

For payment-security and fraud-prevention reasons, we may be unable to redirect a shipment to an address that differs from the address associated with the applicable payment transaction.

Where a delivery address must be changed after an order has been placed, we may require the original order to be cancelled, where possible, and a new order to be placed with the correct address.

12. Failed Delivery, Refusal, or Customer-Caused Return

If delivery fails because of circumstances attributable to the customer, including:

  • an incorrect or incomplete address;

  • refusal to accept delivery;

  • failure to respond to reasonable delivery or customs requests;

  • failure to provide required information;

  • repeated failure to arrange delivery; or

  • other customer-caused circumstances,

the shipment may be returned to the sender or otherwise handled according to the carrier's procedures.

Where permitted by applicable law, reasonable additional costs caused by such circumstances may be deducted from any applicable refund or otherwise charged to the customer.

We will not apply such charges where the failed delivery was caused by our own error or where applicable law requires us to bear the cost.

13. Lost, Damaged, or Incorrect Shipments

If a shipment appears to have been lost, damaged, delivered incorrectly, or otherwise affected during transportation, please contact us at:

support@guangfeilai.com

as soon as reasonably possible.

We may request information such as:

  • order number;

  • photographs of damaged packaging or products;

  • tracking information;

  • delivery confirmation; or

  • other information reasonably necessary to investigate the issue.

We will work with the relevant carrier or logistics provider to investigate the shipment.

Where the issue is attributable to GUANGFEILAI or where applicable law provides a mandatory remedy, we will provide the applicable remedy in accordance with our Return & Refund Policy and applicable law.

14. Delivery Confirmation and Shipping Records

We may retain shipping records for orders, including, where available:

  • tracking numbers;

  • shipment dates;

  • carrier information;

  • destination information;

  • delivery status;

  • delivery dates; and

  • online delivery confirmation.

These records may be used to verify fulfillment, investigate delivery disputes, assist customers, and comply with payment-provider requirements.

For payment-security purposes, shipments may be sent only to the shipping address associated with the applicable transaction or order record.

15. Delivery Delays

We are not responsible for delays caused by circumstances outside our reasonable control, including:

  • customs inspections or government action;

  • severe weather;

  • natural disasters;

  • transportation disruptions;

  • carrier capacity limitations;

  • strikes or labor disruptions;

  • public-health emergencies;

  • changes in import regulations;

  • acts of war or civil unrest; or

  • other force majeure events.

Where a delay occurs, we will make reasonable efforts to provide assistance and obtain updated information from the relevant logistics provider.

A delay does not automatically constitute a breach of these Terms where the delay results from circumstances outside our reasonable control.

Nothing in this section limits any mandatory consumer rights that apply to delayed or undelivered goods.

16. Returns and Shipping Costs

Returns and refunds are governed by our Return & Refund Policy.

For eligible change-of-mind returns, the customer may be responsible for return shipping costs where permitted by applicable law.

Where a product is defective, damaged, incorrect, unsafe, or otherwise does not conform to the applicable purchase contract, we will handle the applicable shipping and return costs in accordance with applicable law and our Return & Refund Policy.

Where import duties, taxes, customs charges, or other government or carrier charges have already been paid as part of a DDP shipment, the treatment of such amounts in connection with a return will depend on the circumstances, applicable law, and whether the relevant amounts are recoverable from the applicable authorities or logistics providers.

We will not use this provision to exclude or reduce any refund or remedy that applicable law requires us to provide.

17. Shipping Restrictions

Certain products may be subject to transportation, customs, import, export, dangerous-goods, battery, radio-frequency, electrical, or other regulatory restrictions.

We may restrict or decline shipment of a product where:

  • the product cannot legally be exported or imported;

  • the available carrier cannot lawfully transport the product;

  • required customs documentation cannot reasonably be completed;

  • the destination has applicable import restrictions;

  • the product requires regulatory approval that has not been obtained; or

  • a suitable and compliant shipping method is unavailable.

If we cannot fulfill an accepted order for such a reason, we will provide the applicable refund in accordance with these Terms and applicable law.

18. Changes to Shipping Arrangements

International shipping services, carrier routes, customs requirements, taxes, and delivery networks may change over time.

We may change the carrier, transportation route, customs broker, last-mile provider, or shipping method where reasonably necessary to fulfill an order.

Such changes will not materially reduce the shipping service purchased by the customer.

19. No Guaranteed Carrier or Route

Unless expressly stated otherwise for a particular order, we do not guarantee that an order will be transported by a particular carrier, airline, postal operator, freight forwarder, or transportation route.

Our responsibility is to arrange a reasonable shipping solution consistent with the applicable order, shipping terms, and applicable law.

20. Contact

For shipping questions, delivery issues, tracking assistance, or customs-related concerns, please contact:

GUANGFEILAI
Energy & Power Systems
Operated by Haikou Longhua Guangfeilai Department Store

Email: support@guangfeilai.com