Contact information
Contact Us
We're here to help.
If you have questions about our products, orders, shipping, returns, warranties, or other matters, please contact the GUANGFEILAI customer service team.
Business Information
Brand:
GUANGFEILAI
Operated by:
Haikou Longhua Guangfeicai Department Store
海口龙华广飞菜百货商行
GUANGFEILAI is the brand and online store operated by the above business.
Customer Service
Email:
support@guangfeilai.com
For faster assistance, please include your order number when contacting us about an existing order.
What We Can Help With
You can contact us regarding:
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Product information and compatibility;
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Pre-sale questions;
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Order status;
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Payment-related questions;
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Shipping and tracking;
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Customs and delivery issues;
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Returns and refunds;
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Damaged or incorrect products;
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Warranty claims;
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Technical product questions; and
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Other questions regarding GUANGFEILAI products and Services.
Customer Service Hours
Monday–Friday
9:00 AM–6:00 PM (China Standard Time, UTC+8)
We aim to respond to customer inquiries within 1–2 business days.
During weekends, public holidays, major sales periods, or periods of unusually high inquiry volume, responses may take longer.
Order Support
For order-related inquiries, please provide:
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Order number;
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Name used for the order;
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Email address used for the order;
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Product name or SKU; and
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A brief description of the issue.
For damaged, defective, or incorrect products, photographs or videos may be requested when reasonably necessary to investigate the issue.
Please do not send payment-card numbers, passwords, account credentials, or other unnecessary sensitive information by email.
Privacy Requests
For privacy-related requests, including requests to access, correct, delete, or otherwise exercise applicable privacy rights, please contact:
Please identify the nature of your request and provide sufficient information for us to process it.
We may request reasonable information to verify your identity where required or permitted by applicable law.
For additional information, please see our Privacy Policy.
Business Correspondence
For business, supplier, logistics, or other commercial inquiries, please contact:
Please clearly indicate the purpose of your inquiry in the subject line.
GUANGFEILAI
Energy & Power Systems
Operated by:
Haikou Longhua Guangfeicai Department Store
海口龙华广飞菜百货商行
Email:
support@guangfeilai.com